By creating an account on the RoboTax Platform (“Platform”), operated by RoboTax, a Delaware C Corporation, you agree to be bound by these Terms of Service (“Terms”) and the RoboTax Privacy Policy, which is incorporated herein by reference. If you do not agree, do not create an account or use the Platform.
The Platform is an AI-driven tax strategy analysis tool. It analyzes financial data you provide against Internal Revenue Code (“IRC”) provisions to identify potential tax optimization strategies relevant to your situation.
RoboTax is not a “tax return preparer” as defined in 26 U.S.C. §7701(a)(36), is not a certified public accounting firm, is not a law firm, and does not hold itself out as any of the foregoing. RoboTax does not prepare, sign, file, or amend tax returns, does not represent any user before the Internal Revenue Service or any other taxing authority, and does not render tax, legal, or accounting advice.
The Platform does NOT:
Strategy results displayed by the Platform are modeled estimates based on the information you provide and current IRC provisions. You should review all Platform output with your own qualified tax professional (CPA, enrolled agent, or tax attorney) before taking any action.
2.1 AI and Automation Disclosure
The Platform uses artificial intelligence and machine learning technologies, including optical character recognition (OCR) for document processing, natural language processing for data extraction, and proprietary analytical models for tax strategy identification. AI-generated analysis is subject to review by qualified tax professionals before being presented as a Tax Plan. You acknowledge that AI technology has inherent limitations, including the possibility of errors, and that you are responsible for reviewing all Platform output with a qualified professional before taking any action.
2.2 Circular 230 Disclaimer
Any tax strategy analysis, modeled estimate, or other information provided by the Platform is not intended or written to be used, and cannot be used, by any taxpayer for the purpose of avoiding penalties that may be imposed under the Internal Revenue Code. The Platform’s output is not a “covered opinion” or “other written advice” within the meaning of Circular 230, §10.35 and §10.37.
You must provide accurate information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be at least eighteen (18) years old to use the Platform.
You may connect external data sources to the Platform, including bank accounts, brokerage accounts, accounting software, payroll systems, development platforms, and tax documents. You represent that you have the legal right to share any data you provide to the Platform.
When you connect a financial account through a third-party data aggregation service, your credentials are entered directly with that service provider. The Platform never receives, stores, or has access to your login passwords. All account connections are read-only — the Platform cannot initiate transactions, move funds, or modify any connected account.
4A. Consumer Financial Data Rights (CFPB Section 1033)
When you connect a financial account to the Platform, RoboTax operates as an authorized third party under 12 CFR Part 1033 (CFPB Personal Financial Data Rights Rule). Before accessing your covered financial data, you will be presented with a standalone Authorization Disclosure. RoboTax collects, uses, and retains your covered financial data only to the extent reasonably necessary to provide tax strategy analysis services. Your financial data will not be used for targeted advertising, cross-selling, or sale to third parties. You may revoke authorization at any time.
Any data shared by RoboTax with any third party, for any purpose, will be anonymized before disclosure. RoboTax will never sell, license, share, or otherwise disclose your identifiable personal information to any third party except:
5.1 License to Create and Commercialize Anonymized Data
You hereby grant RoboTax a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sublicensable right and license to: (a) de-identify and anonymize data you provide to the Platform; (b) combine such de-identified data with de-identified data from other users and create aggregated datasets, statistical patterns, benchmarks, models, and synthetic datasets (collectively, “Anonymized Data”); and (c) use, reproduce, modify, distribute, license, sublicense, sell, and otherwise commercialize Anonymized Data for any lawful purpose.
RoboTax maintains commercially reasonable administrative, technical, and physical security safeguards. Security measures include encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, regular security assessments, and employee training. Multi-factor authentication (MFA) is required for all users. In the event of a security incident, RoboTax will notify affected users within thirty (30) days of confirming the breach.
The Platform, including its software, algorithms, analytical methodology, strategy databases, and all related intellectual property, is owned by RoboTax and protected by applicable law. You retain ownership of the data you provide. By using the Platform, you grant RoboTax a non-exclusive, worldwide license to use your data to provide the Platform’s services and as otherwise described in the Privacy Policy.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” ROBOTAX MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
The Platform does not provide tax advice, legal advice, or professional accounting services. No attorney-client, CPA-client, or other professional relationship is created by your use of the Platform. Tax strategy results are modeled estimates, not guarantees.
9.1 Your Indemnification of RoboTax
You agree to indemnify, defend, and hold harmless RoboTax from claims arising out of: (a) inaccurate data you provide; (b) unauthorized use of the Platform; (c) misuse of Platform output without professional review; (d) violation of these Terms; or (e) violation of any applicable law.
9.2 RoboTax’s Indemnification of You
RoboTax agrees to indemnify you from claims arising out of: (a) RoboTax’s material breach of its data security or privacy commitments; or (b) RoboTax’s material breach of its de-identification representations resulting in unauthorized disclosure of your identifiable personal information.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROBOTAX’S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO ROBOTAX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE THOUSAND DOLLARS ($1,000). ROBOTAX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
You may close your account at any time through the Platform’s settings or by contacting privacy@gorobotax.com. Upon closure, RoboTax will permanently delete your identifiable personal data within ninety (90) days, except where retention is required by law. Anonymized and synthetic data may be retained indefinitely.
12.1 Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.
12.2 Mandatory Mediation
Before initiating arbitration, you and RoboTax agree to first attempt to resolve any dispute through good-faith mediation conducted in Pinellas County, Florida.
12.3 Binding Arbitration
If a dispute is not resolved through mediation, it shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Pinellas County, Florida.
12.4 Class Action and Representative Action Waiver
YOU AND ROBOTAX AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE PROCEEDING.
12.5 Exceptions
Either party may bring an individual action in small claims court or seek injunctive relief to prevent infringement of intellectual property rights.
12.6 30-Day Opt-Out Right
You may opt out of the mediation and arbitration provisions by sending written notice to privacy@gorobotax.com within thirty (30) days of creating your account.
12.7 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ROBOTAX EACH IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS.
Neither party shall be liable for any delay or failure to perform its obligations to the extent such delay or failure results from causes beyond the party’s reasonable control.
RoboTax may modify these Terms at any time. Material changes will be communicated via email or in-Platform notification at least thirty (30) days before taking effect.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy, constitute the entire agreement between you and RoboTax regarding the Platform.